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Thomas Trenfield

UX strategist, UI/Product designer

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UI
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As part of closing a ticket, you are also required to give a reason for closing the ticket

Do you prefer to have pre-populated reasons that you can then select from, as well as being able to manually enter a reason for closure?

Do you prefer to have just a manual entry for the reason for the closure?

Knowing now that you need to populate a reason, can you please select your preferred positions again

Position one: Update Header

Position two: Summary section

Position three: Update section

what was your reason for this option?

On a scale from Strongly Disagree to Strongly Agree, please rank the following statement

I found the process of closing a Ticket intuitive?

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Is there anything else you believe we have missed or anything you would suggest we change in order to clearly identify how to close a ticket?

Thank you!

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